Great service from initial talk through on options, ordering and delivery. Kept informed throughout and first class communication and attention to detail from Kevin. Great after care too. Loving our Mercury hot tub which is in regular use and delighted we purchased from The Hot Tub & SwimSpa Centre. Definitely the place to go.
We purchased a CUB ULTRA 6 years ago and have never regretted it.Out door patio instillation went without a hitch and good followup service.Wonderful benefit for the aching muscles and joints in the 7 decade. In the dark nights of winter an excellent way to study the stars and satellites with a G and T.
Great company always very helpful thankyou for your advice.
We have had a Vita swim spa for 15 months. It is used every day. My younger grandchildren have learnt to swim in it. My special one who is autistic and was terrified of water now swims on top and underwater. We are in our 70's and it certainly makes you feel fitter and the spa jets make the old joints feel better and is very relaxing. Best item ever purchased. Kevin was excellent for answering all questions and helping with purchase arranging a crane to go over our house and introducing us to Phil for electrics. Excellent backup service. Highly recommended
Good service, love my hot tub and so do the grandchildren who use it all year round. Always helpful
I have wanted a hot tub for years but could not really warrant spending money on one.( My friend had purchased a cheap hot tub online but soon regretted this as so many problems) I wanted to buy one from a local but reliable company so we saved and researched many suppliers and eventually purchased one off Kevin. We have had the tub a month now and we are so happy with our purchase. Kevin was and is very helpful and professional. Nothing is too much trouble for him and his staff. Excellent service
Had our hot tub from Kevin since November, great customer service and he has been very helpful with advice about our chemicals, would highly recommend
Marvellous company... looked after me really well since my purchase in 2014. Looking forward to many happy seasons!!!
On our second tub, always received excellent service and friendly staff.
After talking about a hot tub for two years, we finally visited Norwich Hot Tub Centre and it wasn’t long before we made our decision. Kevin and Angela were very friendly and helpful, without being pushy. They have a good display of hot tubs and the service we have received has been excellent. If you need any help or advice regarding the correct water balance, they are always happy to advise. We are very happy to recommend their services to anyone thinking of making a purchase.
We purchased our hot tub recently from the Hot tub centre in Norwich. They had an amazing 15 tubs on display, which gave us a great selection to choose from. We decided to have the new spa boy system, so that we can monitor and adjust if necessary our chemical levels in the tub from wherever we are in the world. This was a great selling point for us, as we're often away, and can monitor if the kids are in it!! Thanks to Kevin and staff for a great service.
This place has a huge amount of hot tubs on display and the staff give lots of advice when it comes to selecting the right type of hot tub for your family and your home. Highly recommend.
Fantastic range of Hot tubs to choose from, professional, friendly and helpful service from Kevin and Angela. Excellent experience from start to finish, nothing was too much trouble for these guys, I would recommend anyone considering a Hot Tub to get over to see their extensive range of Tubs
After many questions we put to the Hot tub centre their experience came through and they offered such a wide variety of tubs that we found the exact 5 person with 2 loungers hot tub we had been looking for. We have had our hot tub for almost a year now and still cannot wait to get home and relax after my stressful 9-5 job! Thanks guys
After trawling through many a hot tub dealer and online we couldn’t get the sleek design of our chosen tub out of our heads and with the Hot tub centre’s experience we felt in capable hands. Thanks guys
After a lot of researching for a hot tub. We arrived at Kevin's premises and can honestly say he could not of been more helpful. He was not pressuring us at all to buy a tub and gave us all the advice and information we needed. Needless to say we were so impressed that we purchased the Wellis Kilimanjaro tub and was not disappointed. Great tub great people and excellent service.
From the moment we met Kevin he was extremely helpful in helping us choose the right hot tub . He was also there to oversee the installing which wasn't easy as we had to have a crane to lift it over the house. 4 years on we are still getting the same quality and enjoyment since the first day. We have been back for serviceable products and been well looked after .
Amazing company who are distributors for wellis who are giving away a free hot tub every month, this is why we love wellis
Really pleased with the help, advice and service. Counting down the days until it's delivered.
We bought our hot tub a while ago (three years?) and we are really happy with it. We had a problem with it over Christmas and Kevin swiftly dealt with it under the warrantee. Thank you for looking after us Kevin! I really recommend them, always happy to give advice and resolve problems.
After lots of research, visits and conversations with Kevin and Angela we finally took the 'plunge' lol and ordered a Vita SwimSpa VL4. It was delivered last week and albeit a rather difficult installation, with the expertise of Richard from Abbey Crane Hire and Kevin's Electrical Engineers - Russell and Dave, it was up and running in no time. We are thrilled with purchase. True to Kevin's word, the running costs are very economical and affordable. We can't wait to get home from work each day to have a swim and relax in the seated area. We received excellent advice and service from Kevin and would not hesitate to recommend his services. Thank you. R&T, Hellesdon, Norwich.
Had our hot tub in for a couple of weeks now. So pleased with it. After suffering with back problems for many years, it's not cured it but it's helped. If I go in last thing before I go to bed I tend to wake up in the morning relatively pain free. Was installed so quickly as well. Kevin and his sister were a pleasure to deal with. Would certainly recommend them. Thanks guys, Jo and Martin.
Kevin installed our hot tub in 2005.We would recommend him to anyone he has given us good advice and service over the years.Also the hot tub is brilliant if anyone is thinking of purchasing one, go and see Kevin.
Many thanks to Kevin for the amazing service he has provided us with. Everything went so smooth including the powered access lift over our house. I would highly recommend Kevin & the Hot Tub Centre to anyone. Many thanks again.
Great company to deal with, easy going friendly staff with tons of knowledge! Love my new spa! Thanks to Kev and the guys!
Just brought a swim spa From the Hot Tub centre, the service was great very helpful can't wait for it to arrive on Friday.
Thank you for you 5 star sevice Kevin we love our new tub.
Hi guys ...Just wanted to say how pleased I am with hot tub. From walking into showroom the professional service I received from yourself. You were very accommodating about delivery date waiting for me to make good my patio. The delivery went very smoothly and the installation was carried out by your engineers and was pleased with their work . The tub is up and running and has exceeded all my expectations. A very pleased customer Thanks again nick
We were very pleased with the initial purchase of the hot tub the service and friendly approach. We have been back with purchasing products and queries and they were most helpful.Thank you
I had to write and thank you for the tremendous support given to my wife and myself during the purchase of our hot tub. As you know I was very close to signing an order with another supplier in Norwich but on visiting your showroom I was so impressed with your range of hot tubs, the time taken to patiently explain the various features and benefits, and the amazing installation carried out by your two engineers.
I was particularly swayed by the fact that you, and your partner Angela, together with the engineers are a tight knit team understanding the value of a strong after sales service. The minor problem I had in the early days was sorted extremely quickly and efficiently with you coming out personally within a few hours of me phoning the showroom.
Now, some three months later, we are still over the moon with our purchase and will continue to recommend you and your products at every opportunity.
Once again thank you to all at Norwich Hot Tub & SwimSpa Centre.
Over a number of months I've made trips to the Hot tub centre to find out about what tub would suit me. Spent time on the Internet and looking for other suppliers. Every time I went to the hot tub centre I was treated with a friendly and informative welcome. When I final decided on which one to buy I took my wife to look at my choice. Kevin was very helpful in helping us with the right choice based on his experience with the products he supplies. The delivery of the tub was very swift and installation was excellent. We've had a couple of minor problems with the tub. I called the office on Tuesday morning and was called back within the hour. Kevin arranged to come out the next day, True to his word he arrived with tools in hand. Both issues where fixed swiftly and without fuss!
Would I recommend you to buy from the HOT TUB CENTRE. ABSOLUTELY YES!
Am I impressed with the service, YES.
Don't be fooled into buying a cheap tub from the Internet and ending up disappointed with your purchase because you can't get any backup service when you have a problem!
I've found the service and knowledge of the whole team to be a refreshing change to today's lack of responsibility to the customer.
MY THANKS TO YOU AND YOUR TEAM FOR TAKING THE TIME TO MAKE OUR FAMILY RELAXATION TIME SO SPECIAL. From Jerry, Nicola, milo and Dylan.
Had A beautiful American Whirlpool 470 hot tub suplied and fitted in October. Had a great deal firstly, delivery and set up was faultless. Great maintenance instructions were given and good advice on the end of the phone. Today I had a warranty call out nothing too important just a defective music speaker. Engineer arrived on time and replaced speaker. Many thanks would recommend to anyone looking for a Hot Tub for the season ..
Keven is not pushy and had a very good range of hot tubs I highly recommend coming here our hot tub Has came and it is amazing the engineer who came and delivered your hot tub are outstanding the service outstanding you should go check out Kevin in Norwich. Thanks for amazing hot tub Kevin
We have just taken delivery of our swimspa from The Hot Tub & Swimspa centre in Norwich. Kevin organised the complicated delivery with an expert team that involved electricians, cranes, low loaders and lots of muscle. The swim spa is everything we hoped it would be. We are confidence that the after sales care will be similarly reliable and professional. No hesitation in recommending the company to friends and family.
Nice friendly service my new hot tub has helped my fibre myalgia and spinal injury now taking a lot less harmful medication ?
We bought our hot tub in October & minor issue with uv bulb, but folk at Hot Tub & SwimSpa centre were brilliant at sorting it out the same day as it was reported. Very knowledgable, friendly people & have loved having our hot tub. Highly recommend them for aftercare as well as guidance when buying one. Thanks to from R,K & puppy.
No hesitation in recommending the Hot Tub and Swim Spa Centre and Kevin and the team. We have loved having a hot tub; it has added a lot to the house and how we use it, great leisure addition. More than that tho, the therapeutic effects have been outstanding. It's a great stress reliever, mood changer, promotes relaxation and my wife is sleeping better than she ever has. We didn't expect this so this is nothing less than a miracle!
Fantastic customer service! I would highly recommend The Hot Tub & Swimspa Centre if you are thinking of purchasing or own a hot tub. The staff are knowledgeable and the whole experience from start to finish went without a hitch. Thank you so much, we love our first hot tub!!
Was looking for a Hot Tub and got confused with all the information online regarding plug and play. Went in to see Kevin, had a brief chat about what we required and left 45mins later having ordered our Spa. No hard sale and was actually advised on a cheaper Spa than what was on display. Delivery was on time and effortless and done very professionally by installers. Have since gone in for advice on water maintenance and was sold a product that worked Instantly. Kevin and Angela are both easy to talk to and extremely happy to help. If you're looking for Hot Tub then look no further than here. We've had our Wellis Spa for a month now and it's just a fantastic product and everything we hoped it would be. D.C
Wow, what can I say. Kevin and his team have been outstanding from start to install. This is my second tub as i sold the last one with the house. The Wellis tub really is the business with all the whistles and bells. I am feeling the benefits already and the Vario pods really are getting to work on my back. Save yourself the aggravation and just call Arctic Spa.
Great product and service. The team were outstanding from initial purchase to installation. The Wellis tub is great quality and already get the feeling the family are going to get many happy years tubbing. Easy to maintain with just a minute a day to test and add the correct chemicals. Hot Tub & SwimSpa Centre keep up the good work.
Recently brought a hot tub from Kevin. His service has been excellent from guiding us through the different tubs on offer , to installation and after care. Would not hesitate to recommend.
We visited Kevin at Norwich hot tub centre and were impressed with his service...not pushy but way more interested in us as customers than another local seller. We absolutely love our Wellis Pluto hot tub in our garden. The other evening I enjoyed watching the sun go down over marshland, the geese flying overhead and later a bat flying around the trees!
Hi Kevin, Just to say how pleased we are with our wonderful hot tub,thank you all for your help in delivering it via a crane & also for your very helpful friendly advise & support , would definitely recommend
The whole experience of getting my hot tub has been very exciting. Kevin has been more than helpful from helping me pick the right one, to planning installation & aftercare service nothing has been too much trouble. Definitely would recommend it to friends & family
Fantastic service from the moment we started looking right up until the hot tub was installed. No pressure when we were first looking but gave some excellent advice. Even after the hot tub was installed service was amazing with helpful tips. Great communication. Would highly recommend this company.
I have to say that this was like going back in time with the level of customer service I was given when buying my hot tub. Simply exceptional. The level of knowledge Kevin had was second to none. No pressure of any kind which was like a breath of fresh air. If you’re thinking of buying, I wouldn’t go anywhere else
I bought a America’s whirlpool tub in March and have been very pleased with the service I had from choosing the right one for me . Installations was professionally done by knowledgeable installers who answered all my questions . Aftercare has been excellent And would definitely recommend this company to future customers.
Absolutely fantastic service from Kevin and his sister. Wish we had purchased our hot tub years ago!!! Its incredible. Has made a massive difference in our well being, everybody should buy one!! Cannot recommend hot tub centre enough. Many many thanks
We cannot recommend Kevin and team highly enough. A family run business where everyone is so friendly and knowledgeable from sale to installation and beyond. We're so glad we bought our hot tub here. We've just popped back to the showroom today for some advice and were welcomed like old friends. No pushy sales staff, great information and lovely customer care. Wish every shopping experience was like this. Thank you Kevin, Angela, Neal and Lewis
Great Company, Great service, Great product. Kevin and his team are very knowledgeable, professional and understanding. Nothing was to much hassle or effort. Product arrived early and installed quickly, neatly with no mess. All set up and ready to go. I would not hesitate in recommending this company. 5 stars
5* service from Kevin and his sister ( sorry i dont know her name ) We purchased our Hot Tub 2 years ago from them and the service we had from purchasing, installing and just popping in for chemicals has always been first class, highly recommend the hot tub & swimspa centre , Many Thanks from Sam , Jamie & Family
A first rate consistent service , always available to answer questions . A1 service .. A1 product .. couldn't be happier .
So happy with our Wellis hot tub. Such a friendly team and great customer service. Thank you.
Friendly service, very informative would highly recommend x
Kevin and his team could not of been anymore helpful and knowledgeable. What a fabulous Service they have to offer. we are over the moon with are purchase and will definitely be recommending them in the future.
Very impressed with the service here. No sell, sell, sell, just a font of knowledge and infectious passion. Had all the time in the world for me and answered all my (stupid?) questions. Had planned to think it over but ended up doing the deal right there and then. Highly recommend if you're in the market for a hot tub.
Bought a Hot Tub from here recently. In store service fabulous. Friendly and helpful. 5 weeks later tub was delivered. Sooner than anticipated but very welcome. Very quick and easy installation. A family business and it shows in the personal touches and flexibility. Helpful advice in care and maintenance and responded to my beginners questions with patience and simplicity. Much appreciated. Thanks to all